Technical Support Engineer
Onsite primary support engineer for a customer based in New York as well as all ActiveVideo Networks related day-to-day production and operational issues.
Responsibilities included: primarily interface and liason to customer in working through issues with the support of NOC and Technical Support based out of SJ, support onsite activities including software/patch upgrade, and application deployment, support and maintain ActiveVideo NetworksÕ Media Farm equipment at the 3 headends.

Web Administrator and Information Technology Specialist
Responsible for design and programming of the 17 sites under the holdings company
Worked with Zen Cart and Magento (ecommerce systems)Wicked Cool Records
VPN setup, Servers Maintained, onsite OSX server, as well as remote Linux servers.
T1 bonded lines supported, cisco ASA platform (for VPN, Security Firewall, etc)
Designed a new joomla cms site for www.renegadenation.com
Migrated mySql database from Zen Cart to Magento and normalized tables.
Project managed to advise, delegate, budget, purchase and finally configure all technology infrastructure in establishment.
Primary technology person for advising and implementing marketing strategies via the internet advertising and email blasts using wordpress, the web, Sirius channel, and marking email software.

IT Support Specialist (promotion)
Project management to advise, delegate, budget, purchase and then finally configure lab machines and their setup.
Provided first and second level technical support to faculty, staff and students via telephone, email and in-person visits.
Wrote several easy-to-understand, graphics-rich how-to manuals on complex software and hardware, including video digitization, Web design and backend using PHP, Perl, HTML, XML, JAVA, Javascript libraries, some basic Flash and actionscript 2.0, database management and streaming media, for use by professors and students.
Provided hands-on, in-person tutorials on similar topics for the same audience
Investigated security threats in coordination with security officer on desktop computers.
Primary for Blackberry and Treo support.

IT Technician (promotion)
Configured desktop and laptop computers to work with the Stern community.
Implemented security policy and lock down procedures for all Faculty laptop and desktop environments.
Coordinated with the network staff to troubleshoot and resolve network connectivity.
Configured network interface cards and wireless cards for use on the Stern LAN and Wireless LAN

Classroom and Event Technology Specialist– 2000-2001
Interactive multimedia design and graphics project management.
Delegated tasks to media services technicians, work-study and casual employees.
Troubleshot various audio-visual tasks.
Implemented training course for new employees.
Handled all requests for audio-visual needs.
Managed 19 work-study employees.

Interactive Telecommunications Program, 3.32 GPA

Communications, Graphics, Management and Technology, 3.5 GPA

Web Development and Administration,

ActionScript 2.0 (object oriented), Processing, Javascript, HTML, DHTML, CSS, Prototype,
Scriptaculous, AJAX, XML, PHP, MySQL, Ruby on Rails, Perl, Photoshop, InDesign, Illustrator, FlashLite 2.0, ProTools and SONAR.