Arly Ross 1811-66th street Brooklyn, NY 11204 347.564.7027 aross@arlyross.com Experience: ActiveVideo Networks Hicksville, NY Technical Services Engineer March 2010-Present Onsite primary support engineer for a customer based in New York as well as all ActiveVideo Networks related day-to-day production and operational issues. Responsibilities included: primarily interface and liason to customer in working through issues with the support of NOC and Technical Support based out of SJ, support onsite activities including software/patch upgrade, and application deployment, support and maintain ActiveVideo NetworksÕ Media Farm equipment at the 3 headends. Renegade Nation Holdings New York, NY IT Support Specialist/Networking/Web Maintainer/Ecommerce Oct 2008-March 2009 All web apps maintained, web design and redesign of 17 different sites under Renegade Nation Holdings. Worked with Zen Cart and Magento (ecommerce systems) VPN setup, Servers Maintained, onsite OSX server, as well as remote Linux servers. T1 bonded lines supported, cisco ASA platform (for VPN, Security Firewall, etc) Designed a new joomla cms site for renegadenation.com Migrated mySql database from Zen Cart to Magento and normalized tables. (http://www.wickedcoolrecords.com/shop/) Project managed to advise, delegate, budget, purchase and finally configure all technology infrastructure in establishment. Provided first and second level technical support to coworker via telephone, email and in-person visits. Investigated security threats on desktop computers. Full virus removal. Primary for Blackberry, iPhone support. Primary technology person for advising and implementing marketing strategies via the internet advertising and email blasts using wordpress, the web, Sirius channel, and marking email software. New York University (Stern School of Business) New York, NY IT Support Specialist 2006-2008 (promotion) Project management to advise, delegate, budget, purchase and then finally configure lab machines and their setup. Provided first and second level technical support to faculty, staff and students via telephone, email and in-person visits. Wrote several easy-to-understand, graphics-rich how-to manuals on complex software and hardware, including video digitization, Web design and backend using PHP, Perl, HTML, XML, JAVA, Javascript libraries, some basic Flash and actionscript 2.0, database management and streaming media, for use by professors and students. Provided hands-on, in-person tutorials on similar topics for the same audience Investigated security threats in coordination with security officer on desktop computers. Primary for Blackberry and Treo support. New York University (Stern School of Business) New York, NY IT Technician 2001-2006 (promotion) Configured desktop and laptop computers to work with the Stern community. Implemented security policy and lock down procedures for all Faculty laptop and desktop environments. Coordinated with the network staff to troubleshoot and resolve network connectivity. Configured network interface cards and wireless cards for use on the Stern LAN and Wireless LAN New York University (Stern School of Business) New York, NY Classroom and Event Technology Specialist 2000-2001 Interactive multimedia design and graphics project management. Delegated tasks to media services technicians, work-study and casual employees. Troubleshot various audio-visual tasks. Implemented training course for new employees. Handled all requests for audio-visual needs. Managed 19 work-study employees. Academic History: New York University (Tisch School of the Arts) 2005-2008 (part-time) New York, NY Masters of Professional Studies from the Interactive Telecommunications Program (ITP) Relevant coursework: Industrial Design, Pixel by Pixel Image Processing, Game Design, Interaction Design, Flashback, Ubiquitous Computing for Mobile Devices, Design Expo, Mobile Application Design, Nature of Code, Internet Civilization, Computers for the Rest of You, Web Development, Network Effects, Physical computing, VOIP using Asterisk New York University (Steinhardt School of Education) 1996-2000 New York, NY Bachelors of Science Degree in Communications: Graphics, Management and Technology Relevant coursework: HTML; Photoshop, Quark X press; Color and Design; Media Ecology; Advertising; Interpersonal Communication; Speech; Fundamentals of Computational Media Design; Intro to Visual Arts; Post Visual Arts; Advanced Visual Arts; Design that Matters Computer Skills: Web Development Six years assisting students, professors and researchers with web interfaces. Five years experience with Macromedia Dreamweaver. Experience with CSS, Flash(Actionscript 2), PHP, MySQL, JAVA, JavaScript, J2ME, Wordpress, Asterisk, streaming video and audio. Migrated and normalized database from zencart ecommerce system to magento – Rock and Roll design: www.wickedcoolrecords.com/shop Operating Systems Extensive experience in MacOS, Mac Server, Win 98/2K/XP/Vista, Mobile devices including Blackberries and Palms. Dell Certified for Desktops, NYU. Some experience with Vista. Experience with UNIX, Redhat, Fedora Core 4 administration. Managed systems using Rackspace rented linux machines Ecommerce solutions, including zen cart, ubercart, magento. CMS systems including Elgg, Joomla, Wordpress, drupal Other Technical Skills Exceptional Internet research skills Knowledge of VOIP technologies Thorough knowledge of Electronics CSS, Javascript, php, html, xml proficient Excellent with Adobe CS3 Organizations/Activities/Shows: ITP 2006 Spring Show/Blueway Project Thesis motion tracking for use with Alzheimer’s patients using processing – http://thesis.arlyross.com